Terms of Service

The Discentik learning platform is operated by DISCENTIK LEARNING LIMITED, a company registered in Ireland with Companies Registration Office (CRO) number 827348, whose registered office is at 65 Jameson's Orchard, Seamount Road, Malahide, Co. Dublin, K36 N803, Ireland. Discentik is the product name. Contact support@discentik.com.

These terms apply to your account and use of Discentik. Review them before registering or purchasing. A purchase is also subject to the course, price, access and AI balance information shown before payment and any separate organisation or instructor agreement you accept. Accepting these terms is not consent to optional analytics or marketing.

Use Discentik lawfully and keep your sign-in details secure. Eligible people aged 16 and over in Ireland, Spain, the United States and Australia may register and use approved account capabilities. Commerce in Ireland, Spain, the United States and Australia requires the applicable account, tax and payment approvals. The United Kingdom is marketing-only: UK registration, paid-course access and commerce are unavailable. Users aged 16–17 are learner accounts only: they cannot author, publish or sell courses, receive payouts, or hold finance or organisation-administrator roles, and every purchase requires an active, purpose-specific guardian authorisation. School/pupil-data processing is not part of this release. You must have permission to submit content. Do not upload unlawful material, infringe rights, harass others, bypass safeguards or limits, interfere with security, or use AI to facilitate harm. AI feedback and certificates must not be used as autonomous admissions, employment, disciplinary or formal-qualification decisions.

Courses may be purchased individually or assigned by an organisation. Course access covers the recorded learning materials and exercises described in the course offer. Where messaging is available, course owners may reply at their discretion; purchasing a course does not guarantee a reply, a response time, individual tutoring or human marking. Live training, personalised teaching or human assessment is included only where expressly agreed under separate terms. Your agreed access to a purchased course remains available if its owner stops future sales, subject to the access terms shown at purchase, your account eligibility and lawful remedies if delivery becomes impossible. Completion does not itself end access. Included AI balance is finite and distinct from course access. It is a balance for service use, not cash, and cannot be withdrawn or transferred. Certificates record completion of the relevant course and are not a professional qualification or guarantee of competence. We will respect your consumer rights if content is withdrawn or access changes.

Discentik may run public sales or issue coupon codes for paid courses that participate in platform promotions. Course participation is enabled by default, and the instructor may disable future participation or set a maximum discount in 5% increments. A campaign cannot reduce the price below the protected minimum needed for payment and included AI costs. The published list price remains the reference price; instructor earnings for a discounted purchase are calculated from the actual amount paid under the commercial terms accepted for that course. Public sales and coupons do not stack. Disabling promotions does not alter a completed purchase or Checkout session whose price was already reserved.

Paid course purchases and instructor payouts may be offered to eligible accounts in Ireland, Spain, the United States and Australia only when the required tax and payment setup is active. United Kingdom commerce remains unavailable until its separate release. Test payments do not create a real purchase. Australian content-owner licence fees may be paid by a separately verified manual bank route; preparing a payment does not send funds or confirm receipt.

Discentik is the supplier of course access you buy here. Before payment, review the final tax-inclusive price, currency, course access and included AI balance shown at checkout. Stripe handles payment details. Organisation orders and personal top-ups may have additional terms shown before you agree. A course owner's licence fee is governed by a separate instructor agreement and accepted course offer; you do not pay that owner directly. Your purchase retains the terms accepted for that order.

For an individual course, you may request a full refund within 30 calendar days after successful payment under our voluntary refund policy. Support reviews requests; completing a course or using AI alone does not automatically disqualify you. Organisation purchases and personal top-ups are reviewed case by case and are outside that voluntary guarantee. An approved full refund removes the access and unspent AI balance associated with that purchase. These rules do not restrict statutory rights.

Read the course access and refund policy

If you buy as a consumer, mandatory consumer law applies, including rights where digital content or services are not supplied or do not conform to the contract. You may be entitled to correction, a price reduction or termination and a refund under the applicable law. Nothing in these terms excludes these rights.

For an online consumer purchase, you generally have 14 days from entering the contract to cancel without giving a reason. Starting a course or using AI does not automatically waive this right. Any lawful exception requires the information, express consent and acknowledgement required by law; acceptance of these terms alone is not a waiver. Send a clear cancellation statement to support@discentik.com or through Contact before the deadline. Where a statutory cancellation refund is due, we will make it within the legally required period, generally 14 days after being informed, using the original payment method unless you agree otherwise without extra fees.

Optional cancellation form: To DISCENTIK LEARNING LIMITED, operator of the Discentik learning platform, 65 Jameson's Orchard, Seamount Road, Malahide, Co. Dublin, K36 N803, Ireland, support@discentik.com. I give notice that I cancel my contract for the following course or service: [course/service and order reference]. Ordered on: [date]. Consumer name: [name]. Consumer address: [address]. Date: [date]. Signature: [only if sent on paper]. You may instead send any other clear statement of cancellation.

You retain your rights in content you submit. You grant Discentik permission to host, copy, process and display that content as needed to provide the features you use, including AI processing, sharing and publication you request, and safety review. A paid course owner separately licenses Discentik the rights needed to sell and preserve agreed learner access; that licence does not include unrelated general-purpose AI model training. Platform software and course materials belong to Discentik or their respective owners. Access does not transfer ownership or permit redistribution without permission. AI output may not be unique or eligible for intellectual-property protection; review it and check third-party rights before reuse.

AI-generated material may be inaccurate, incomplete or biased and is not professional advice. Review it before relying on it. We provide the service with the care and obligations required by applicable law, but cannot promise uninterrupted availability or a particular learning outcome. Nothing in these terms excludes or limits liability that cannot lawfully be excluded, or your mandatory consumer rights.

You may request account closure from your profile or contact support. Outstanding payment obligations and lawful retention requirements can survive closure. We may restrict access where reasonably necessary for security, unlawful activity or a breach of these terms. Where appropriate, we will explain the reason and how to challenge the decision; immediate action may be needed to protect people or the service. Contact support for complaints, appeals, or help accessing a paid course.

Our Privacy Policy explains how we handle personal data, including AI processing and your rights. Our Cookie Policy explains browser storage and optional analytics. You can change or withdraw optional cookie consent through Cookie settings.

Privacy Policy · Cookie Policy

We may update these terms to reflect changes to the service or legal requirements. We will publish the new version and give notice of material changes where required. Changes do not retroactively remove rights attached to an existing purchase. Where the law requires a choice to accept a change or end a contract, we will provide that choice.

These terms identify the company as the supplier for new contracts. Existing purchases retain their original supplier, accepted terms, cancellation rights, refunds and outstanding obligations. This notice does not itself transfer an earlier contract or waive any rights. Any transfer requiring notice, consent or other safeguards will be handled separately.

Questions about these terms can be sent to support@discentik.com.