Ask the website assistant

The assistant on the Discentik home page answers questions about what the platform
does and what it costs. It is there for visitors who are still deciding, so you can get
an answer without creating an account or waiting for a reply by email.

Open the assistant

Select Ask a question at the bottom right of the home page. Type your question, or
choose one of the suggested questions to start. Press Enter to send, or
Shift + Enter to add a new line.

What it can answer

The assistant answers from the published Help Centre only, which means it can help with:

• Commercial questions: what a course costs, how AI credits work, buying licences
  for a team, and what happens after a purchase.

• Product questions: what Discentik is, who it is for, how courses and AI
  feedback work, and what instructors and businesses can do.

Each answer links to the guides it came from, so you can read the full detail. If the
Help Centre does not cover your question, the assistant says so rather than guessing.

What it cannot do

• It only answers questions about Discentik. It is not a general-purpose AI chat, so
  it will not write code, translate text, or answer questions about other subjects.

• It cannot see your account, orders, invoices, or course progress, so it cannot answer
  anything specific to you. Sign in, or contact us for account questions.

• It does not take payments, apply discounts, or change anything in your account.

• Answers are generated by AI and can be incomplete. Where a price, limit, or policy
  matters to your decision, confirm it in the linked guide or with us directly.

Never type passwords, card numbers, or other personal details into the assistant. If a
question needs personal information to answer, contact us instead.

If the assistant cannot help

The conversation is not kept after you close the page, and it is not monitored by a
person, so nobody will follow up on what you asked. When you need a human answer, use
the contact page or read the guides in this Help Centre directly.

Asking a great many questions in a short time triggers a security check, and eventually
a daily limit. This keeps the assistant available for everyone. If you reach it,
contact us and we will answer personally.