Manage deadlines and certificates

Open My Learning to see the current state of each enrolled or assigned course.
Organisation assignments may include a due date. A course can be marked due soon or
overdue, but an overdue label does not by itself remove access.

Open the course card to continue. If the deadline appears incorrect, contact your
organisation rather than buying or enrolling again; organisation administrators own
assignment dates.

Certificates are available only for eligible courses after their completion rules are
satisfied. Open Certificates from the Learning workspace to review issued
certificates. If a completed course is missing, reopen it and check whether a required
stage, response, document, or passing evaluation remains incomplete.

For the full learning flow, read Start and complete a course.

You can also select View certificate in the Course completed summary after
your completion is saved. If opening the certificate fails, retry the same action;
your completed course remains saved.

Private certificates and reviewed results

Certificates for under-18s, school-directed learners and accounts without established
adult eligibility remain private. Sign in to your own account to view them; sending
someone the link does not give them access. Public sharing is available only to
eligible adults outside school-directed learning.

A human correction can change whether completion requirements are met. If a corrected
result no longer meets them, the affected certificate is no longer valid until you
meet the requirements again. Your original attempt and later saved work are preserved.
If you disagree with a recent AI-marked result, open Profile → Records and requests →
Review an AI learning result. Use support for older or missing results.