Purchase receipts and cancellations

Your purchase confirmation contains the offer, price, available tax information,
accepted terms and cancellation information for that purchase. It is not replaced
when the website's terms change.

Save your copy

After Stripe confirms payment through its signed webhook, Discentik activates the
purchase automatically and returns you to the course. Receipt delivery continues
separately and never becomes an extra activation step.

Open Profile → Purchase history to open the course or select
Download receipt. The retained receipt includes the accepted purchase terms and
remains available even when the email is delayed.

You can return to this page for the retained copy. If delivery is delayed or you
cannot save the file, contact support; do not pay again.

Request cancellation

Select the cancellation help link for the purchase and confirm the request.
Save the acknowledgement. You may also send any clear cancellation statement
through Contact or to support, including for purchases made before this workflow.
The optional online form is not a requirement for exercising your rights.

Acknowledgement means the request was received, not that a refund has been decided.
Support applies statutory rights separately from the voluntary 30-day individual
course refund policy. Saving a confirmation, starting a course or using AI does
not automatically waive cancellation rights.