Review a purchase refund

Review a refund request

Open Platform → Purchases and cancellations from the sidebar or the cancellation card on the dashboard. Each open request shows the product as purchased, the verified amount paid, the purchase date and a usage summary. Only Platform owners and admins can access this review.

The summary shows AI balance used in euros, course runs started and completed, current stage completion where recorded, and the last recorded visit. Course history may predate the purchase. Current progress refers to the learner's active course version, not the latest catalogue version. A missing record is not proof that the course was unused.

The AI amount covers only balance funded by that purchase. Shared personal balance can be used in other eligible courses, so it is not necessarily the AI cost of this course alone. These are live totals when refreshed, not a frozen record from when cancellation was requested. Time spent and learner submissions are not shown.

For accepted policies and more order detail, use Platform → Payments → Review a purchase, entering the order reference from the request or selecting a recent order. Existing orders retain their original terms.

Completion or AI use alone does not automatically reject an individual course request. Process approved refunds through the existing Stripe workflow. Full refunds revoke the applicable access and all unused balance after the signed payment update is processed. Partial refunds reduce AI funding proportionally to the original purchase allocation, using the cumulative refunded amount. They do not automatically revoke access or seats; support must reconcile those separately. Confirmed AI usage and its provider cost remain recorded.