Buy course licences and assign them to a team

Organisation checkout is available to authorised adult managers in Ireland, Spain, the United States and Australia. United Kingdom organisation registration, paid-course access
and checkout remain disabled until a separate UK release. Buying 20 seats
creates 20 assignable licences; assigning a learner claims an already-paid seat and
does not create another card charge.

Purchase seats

1. Open Organisation → Explore and choose a paid public course.

2. Select Buy seats or Buy more seats.

3. Enter a quantity from 1 to 1,000.

4. Review the unit price, total, currency, and AI balance included per learner.

5. Complete Stripe Checkout.

After Checkout, Stripe returns you to Organisation → Library. The confirmation
message shows how many seats are ready, and each paid course displays its live
inventory as Purchased, Assigned, and Available. Use that inventory as
the source of truth before assigning another learner.

The order keeps the paid amount, seat quantity, and per-seat balance even if the
public offer later changes.

Assign and release seats

Add the purchased course to a learner through your existing team assignment flow.
Each assignment claims one available seat and creates an individual course AI balance.
If no seat remains, buy more seats before creating another assignment.

For new purchases, you can reassign a seat before the learner starts. The first saved learning activity or successful AI reservation locks it to that learner. Simply purchasing or assigning a seat does not start it.

Removing a started assignment suspends access but keeps the seat reserved for that learner. It is not Available to someone else. Assigning the course to the original learner again restores that seat and its remaining balance before using a fresh seat. Reassignment never replenishes AI balance.

Earlier orders and checkout sessions created before this policy retain their original terms. Their seat-release behaviour may differ.

If Checkout remains on Confirming payment, wait a few seconds and refresh the
Library. Do not pay again until the existing Checkout Session is shown as expired or
failed; successful fulfilment is driven by Stripe's signed webhook and is safe to
retry.

Internal and free courses

An internal Organisation course can create a finite per-assignment AI balance configured
for the organisation. A free public course uses its configured included balance.
These balances are still individual rather than a shared employee token pot.

Refunds

Organisation purchases are reviewed case by case and do not carry the individual-course 30-day voluntary guarantee. Statutory rights remain unaffected. Submit requests through Contact with the order reference.

A full refund reported by Stripe marks that order's seats as refunded and removes
assignments currently using them. Seats from other active orders for the same course
remain available. Partial refunds require support reconciliation and do not
automatically change seats or access.

Read Understand your AI balance and usage
for the complete balance ownership model.