Manage learner communication

Learners can use Contact instructor on a course page or in My Learning, including before enrolling. Each conversation belongs to one course and instructor. Open Communication in your Instructor workspace, or the existing organisation inbox, to read and reply. You can also follow a notification directly to the conversation in Messages.

Use the search and filters to find conversations, and Load more conversations or Load older messages for earlier content. Instructor read, star and archive controls remain available; learners cannot change these flags.

In Profile > Notifications, Course messages and replies controls new in-app alerts. Alerts are enabled unless you turn them off. Turning them off does not stop message delivery: return to Messages to read replies. Messages do not send email notifications.

Contact actions are available only for real, visible instructors currently allowed to communicate on the course. The Discentik fallback profile cannot receive messages.

Do not ask learners to send passwords, payment-card details, private keys, sensitive
personal data, or confidential workplace documents. Account billing and organisation
permissions should be handled by the responsible support or organisation administrator.

If a message or course item raises a safety concern, use the available reporting route.
Reporting creates a moderation signal; it does not automatically prove a violation or
remove content.