Manage learner communication

Learners can contact an available course author from supported catalogue and course
surfaces. Open Messages in the workspace where the conversation belongs and keep
the response focused on course content, access, or the learner's next step.

Do not ask learners to send passwords, payment-card details, private keys, sensitive
personal data, or confidential workplace documents. Account billing and organisation
permissions should be handled by the responsible support or organisation administrator.

If a message or course item raises a safety concern, use the available reporting route.
Reporting creates a moderation signal; it does not automatically prove a violation or
remove content.