Suspend or restore a Discentik account

Platform account management lets authorised Discentik administrators stop an account
from signing in without deleting the account or its data. Every suspension and
reactivation requires a reason and is added to the Platform audit history.

Find an account

1. Open Platform Admin, then Accounts.

2. Search by the person's name or email address.

3. Filter by account state or role when you need to narrow the results.

4. Check the organisation state, recent sign-in, identity provider, and previous
   account-action count before making a change.

Suspend global access

1. Select Suspend beside the account.

2. Enter a specific reason that another administrator can understand later.

3. Select Suspend account.

Suspension blocks new sign-ins, Platform API access, AI requests, and the creation of
new AI access tokens while preserving the account, course activity, and organisation
records. Existing trusted AI sessions recheck the account before every request, so a
suspended account cannot continue using an earlier token. You cannot suspend your own
account or the Platform owner from this workspace. Only the Platform owner can change
another Platform team member's global access.

Restore global access

1. Find the suspended account and select Reactivate.

2. Enter the outcome of your review or the reason access can be restored.

3. Select Reactivate account.

Global reactivation does not override an organisation-level deactivation. If the
account is still marked Organisation deactivated, an authorised organisation
administrator must restore that membership separately before the person can sign in.