Suspend or restore a Discentik account

Platform account management lets authorised Discentik administrators stop an account
from signing in without deleting the account or its data. Every suspension and
reactivation requires a reason and is added to the Platform audit history.

Account state and early access

Active accounts can use Discentik during early access without a separate invitation
grant. Public self-sign-up is the only restriction controlled by early access.
Reactivating an account restores its normal eligibility, subject to its organisation
membership, roles and course entitlements.

Cancelling an early-access invitation prevents that link from completing onboarding;
it does not suspend an existing account or remove its ordinary product access. Use
Accounts to suspend an account when access must stop. An invitation never overrides
a suspension or an organisation-level deactivation.

Find an account

1. Open Discentik Admin, then Accounts.

2. Search by the person's name or email address.

3. Filter by account state or role when you need to narrow the results.

4. Check the organisation state, recent sign-in, identity provider, and previous
   account-action count before making a change.

Adjust an account's AI balance

Select Adjust AI balance beside the account. The compact dialog keeps the selected
person's name, email address, and account state visible while you work; it does not
show or change global payment, pricing, or AI-rate settings.

Choose the personal or Instructor workspace, enter the positive amount to add, and
record the approved support or refill reason. The amount follows the active balance
model shown in the dialog. Select Create adjustment to create an immutable grant
and Platform audit event for that account. Close the dialog to return to the unchanged
account list. Platform team identities do not use personal or Instructor AI balance,
so this action is unavailable for those accounts.

Suspend global access

1. Select Suspend beside the account.

2. Enter a specific reason that another administrator can understand later.

3. Select Suspend account.

Suspension blocks new sign-ins, Platform API access, AI requests, and the creation of
new AI access tokens while preserving the account, course activity, and organisation
records. Existing trusted AI sessions recheck the account before every request, so a
suspended account cannot continue using an earlier token. You cannot suspend your own
account or the Platform owner from this workspace. Only the Platform owner can change
another Platform team member's global access.

Restore global access

1. Find the suspended account and select Reactivate.

2. Enter the outcome of your review or the reason access can be restored.

3. Select Reactivate account.

Global reactivation does not override an organisation-level deactivation. If the
account is still marked Organisation deactivated, an authorised organisation
administrator must restore that membership separately before the person can sign in.