Report an issue or share feedback

Use the early-access banner to report a problem or suggest an improvement. During
early access, bugs, unfinished features and interruptions are possible. Your
reports help us understand what happened and what you need.

Open the right form

After signing in, choose Report an issue or Share feedback in the early-access banner. The
contact page opens in a new tab so your current work stays open. The form's prompts
and email subject match your choice.

You can also open Report an issue or
Share feedback directly. These contact options remain
available without signing in and after the early-access banner is removed.

Describe the problem or suggestion

For a problem, explain what you were trying to do, the steps you took, what you
expected and what happened instead. Include the error text if there was one. If
helpful, name the page or course and your browser or device.

For feedback, describe what you would like to improve and how it would help you.

Discentik does not automatically attach your current page address, account details
or screenshots to this message. Add only the information you choose to share. Do
not include passwords, verification codes or private information about other people.

Send to support

1. Enter your name, reply email and message (up to 5,000 characters).

2. Complete the security check when shown.

3. Select Send message and wait for the result on the page.

The confirmation means our email provider accepted your message for delivery to
support; it is not a support response or a guarantee it has reached the inbox.
We reply to the address you entered within one to two working days. No automatic
confirmation email is sent.

If sending fails, your text stays in the form. Retry without changing the message
when delivery is uncertain. If a message limit is reached, wait before retrying.
You can also use the support email address shown on the page in your usual email
service. Closing or reloading the page clears unsent text.

For purchase questions, use Request a refund and include
an order reference if available. Never include payment-card details. Organisation
demo enquiries ask for your role, sector, team size and main goal to help us reply.

Contact messages are delivered through Resend. The Privacy Policy
explains support-correspondence retention and your rights.

Keep your original Discentik tab open if it contains unsaved work. The reporting
form does not save or recover that work for you.